How to View Knowledge Base Articles
Before submitting a new request, you can use the Knowledge Base (KB) to troubleshoot your problem by searching the Knowledge Base with keywords related to your issue. For example, if you encountered an error when accessing your Outlook e-mail, you might search for KB articles containing the words "Outlook" or "e-mail." You may also want to check the Service Announcement Portal in case the problem you are experience is related to scheduled outages.
To search the Knowledge Base:
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Click the Knowledge Base button to navigate to the Knowledge Base module.
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Enter your search terms in the search box and click Search.
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Click on the title of an article to view the article in a popup window.
Popular Solutions
The Popular Solutions section of the Self-Service Portal displays the four top-rated articles from the Knowledge Base. The articles are sorted from the highest rated article at the top to the lowest rated article on the bottom. Clicking on the title of an article opens the article in a new window. You can also click on the title of the section to access the KB module, where you can also view the most recently published KB articles as well as search all published KB articles.